pq99 Terms & Conditions

The following words and phrases are used with specific meanings in these Terms:

• "Platform" or "Website" — The pq99 online gaming service, including all games, features, and content.
• "User" or "You" — Any person who has registered on or is using the pq99 platform.
• "Account" — The personal gaming account created upon registration on the platform.
• "Balance" — The total funds held in your account, including deposits and bonuses combined.
• "Bonus" — Promotional credits or benefits provided by pq99, which may be withdrawn subject to meeting specific conditions.
• "Wagering Requirement" — The minimum betting amount that must be met before winnings from bonus funds can be withdrawn.
• "Real Money Gaming" — Any gaming activity conducted using actual funds.
• "Service Provider" — Third-party partners responsible for game software, payment processing, or other technology.

To create an account and participate in games on pq99, you must meet the following conditions:

2.1 Age & Identity

• You must be 21 years of age or older.
• You must be a real person; the use of automated software or bots is not permitted.
• All information provided at the time of registration must be truthful, complete, and your own.
• National ID card or passport details may be required for identity verification.

2.2 Single Account Policy

Each individual may operate only one account. If multiple accounts are found belonging to the same person, all accounts will be suspended and any accumulated bonuses may be forfeited.

3.1 Registration & Verification

You are fully responsible for the accuracy of the information you provide when creating an account at pq99. Providing false information will result in permanent account closure.

3.2 Security & Password

• It is your responsibility to keep your account password secure.
• Never share your password with any third party.
• If you suspect unauthorized access, notify our customer support team immediately.
• pq99 will not be held responsible for any loss resulting from unauthorized use of your account.

3.3 Account Management Guidelines

• To update your account information, you must contact our customer support team.
• Inactive accounts — those with no activity for an extended period — may be flagged by pq99 for review.
• To close your account, submit a request via our 24/7 live chat or by emailing [email protected].

4.1 Accepted Payment Methods

The following mobile financial services in Bangladesh are currently accepted for deposits and withdrawals at pq99: bKash, Nagad, Rocket and Upay. Rocket is the mobile wallet service of Dutch-Bangla Bank.

4.2 Limits & Timeframes

• Minimum deposit: ৳500 (per method).
• Minimum withdrawal: ৳800.
• Withdrawals are generally processed within 15 minutes to 2 hours.
• Account identity verification must be completed before a withdrawal request can be made.

4.3 Deposit Conditions

• Only payment methods registered in your own name may be used.
• Transactions from third-party accounts are not permitted and may be subject to investigation.
• If fraudulent transactions are suspected, pq99 may temporarily suspend the account and request documents for verification.

4.4 Withdrawal Conditions

• All active bonus wagering requirements must be met before a withdrawal can be made.
• Withdrawal processing may be delayed until verification documents have been submitted.
• In cases of suspicious activity, withdrawals may be temporarily held pending a security review.

5.1 Welcome Bonus Terms

The pq99 welcome bonus is a 200% bonus on your first deposit, up to a maximum of ৳20,000. For example:

• Deposit ৳1,000 and receive a ৳2,000 bonus — total balance ৳3,000.
• Deposit ৳22,000 or more and receive the maximum ৳20,000 bonus — total balance ৳42,000.

This bonus is for new users only and applies once on the first deposit.

5.2 Wagering Requirements

The wagering requirement for the welcome bonus is 25 times the bonus amount. For example: ৳2,000 bonus × 25 = ৳50,000 — meaning you must place a total of ৳50,000 in bets before withdrawing winnings from the bonus. Note that wagering is calculated on the bonus amount only, not on the combined total of the deposit and bonus.

5.3 General Bonus Rules

• Bonus terms should be read at the time they are received — objections raised afterwards will not be accepted.
• Bonuses cannot be withdrawn directly; withdrawal is only possible once wagering has been completed.
• Some games may contribute less or more towards meeting the wagering requirement — refer to the specific terms of each offer.
• Attempting to earn bonuses through multiple accounts or fraudulent activity will result in bonus forfeiture.
• pq99 reserves the right to modify or cancel any promotional offer.

5.4 VIP Program

pq99 has five VIP tiers for regular players, each offering a weekly cashback benefit:

• Bronze — up to 0.3% weekly cashback.
• Silver — up to 0.6% weekly cashback.
• Gold — up to 0.9% weekly cashback.
• Platinum — up to 1.2% weekly cashback.
• Diamond — up to 1.5% weekly cashback.

Moving to a higher tier depends on your gaming activity and consistency.

6.1 General Gaming Conditions

• All games are conducted on the basis of fair play principles.
• Game outcomes are determined by a Random Number Generator (RNG), which is independently tested.
• If a game result becomes uncertain due to a technical error, pq99 reserves the right to cancel the relevant round and refund the stake.
• If there is an error in the displayed payout of any game, the correct information will be considered final.

6.2 Sports Betting

pq99 offers betting on cricket (including BPL, T20 World Cup, and IPL), football, kabaddi, and other sports. For sports betting:

• Available markets and odds are subject to change; the odds at the time of bet confirmation are final.
• If an event is cancelled or postponed, bets will be settled according to pq99's own betting rules.
• In live betting, bets may be delayed or rejected due to connection issues — pq99 will not be held responsible in such cases.

6.3 Responsible Gaming Limits

Players may set personal deposit limits, session limits, or temporary breaks on their account. More information is available on our Responsible Gaming page.

pq99 places the highest importance on responsible gaming. We believe gaming should be a healthy form of entertainment — never a cause of financial hardship.

• If you feel that gaming is having a negative impact on your life, please contact us.
• We apply an age verification process to prevent access by underage users.
• Requests for a temporary break or voluntary self-exclusion (self-exclusion) can be made through our customer support team.
• Set a gaming budget and do not exceed it.
• Avoid the urge to place more bets to recover losses.

For detailed guidelines on responsible gaming, visit our Responsible Gaming page.

The following activities are strictly prohibited on the pq99 platform and may result in account closure and forfeiture of funds:

8.1 Fraudulent Activities

• Creating accounts using fake identities or false information.
• Using software, bots, or automation to manipulate game outcomes.
• Abusing the bonus system or using coordinated betting strategies to gain fraudulent advantages.
• Claiming bonuses through multiple accounts.

8.2 Money Laundering and Illegal Activities

• Attempting to legitimize money from illegal sources through the pq99 platform.
• Using the platform for terrorism financing or any other unlawful purpose.
• Placing bets on behalf of third parties or using their funds.

8.3 Technical Abuse

• Exploiting platform vulnerabilities or technical errors.
• Attempting cyber attacks or unauthorized access to the site.
• Attempting to access other users' accounts.

pq99 places the highest importance on the privacy of your personal information. We keep all your data secure using SSL encryption technology.

• Your personal information is used only for managing your account, processing payments, and providing customer support.
• Data is not sold to third parties; however, necessary information may be shared with service providers.
• Information may be provided to authorities to fulfill legal obligations or to investigate fraud.

For detailed guidelines on data protection and privacy, visit our Privacy Policy page.

10.1 Limitations in Service Delivery

pq99 always strives to ensure a reliable and uninterrupted service. However, we will not be held liable in the following situations:

• Losses caused by internet disconnection or third-party network issues.
• Interruptions to gameplay due to problems with the user's device or software.
• Unexpected technical errors that cannot be resolved immediately.
• Any loss resulting from sharing your account information with others.

10.2 Liability Relating to Gaming

Losing money in gaming is a normal part of the process and is not the responsibility of pq99. By participating in real money gaming, you acknowledge that there is no guarantee of game outcomes and that you are aware of the risk of financial loss.

11.1 Voluntary Account Closure

You may request to close your account at any time via our 24/7 live chat or by email at [email protected]. Any remaining real money balance can be withdrawn before the account is closed, however bonuses with incomplete wagering requirements will be forfeited.

11.2 Account Closure by pq99

pq99 may close an account for the following reasons:

• Violation of these terms or participation in prohibited activities.
• Failure to submit documents requested for identity verification.
• Evidence of fraudulent or suspicious activity.
• Extended inactivity (in accordance with the applicable policy).

12.1 Complaint Submission Process

If you have a complaint, we recommend that you first contact our customer support team. The steps for resolving a dispute are:

1. Contact us directly via our 24/7 live chat.
2. Send a detailed complaint by email to [email protected].
3. Our team will review your complaint and respond within a reasonable time.
4. If unresolved, you may request an escalation to a higher level of review.

12.2 Final Decision

In disputes relating to game outcomes, pq99's server logs and game data will be considered the definitive evidence. We are committed to resolving every dispute fairly and transparently.

12.3 Interpretation of Terms

In the event of any dispute regarding the interpretation or application of these terms, pq99's interpretation shall be considered final, unless the user is able to present clear evidence to the contrary.