Play Responsibly,
Stay Safe
pq99 believes entertainment should always be safe and controlled — set the right limits for yourself and stay well.
Your Safety Is Our Priority
At pq99, we believe online gaming should be nothing more than an enjoyable form of entertainment — not a source of financial pressure or mental distress. Responsible gaming is the foundation of our platform.
We are committed to giving every player the ability to control their own gaming experience. Tools like deposit limits, break options, and self-exclusion keep you in the driver's seat at all times.
Remember, gaming is a form of entertainment — for fun, not to recover lost money. If you ever feel that gaming is having a negative impact on your life, our support team is always here for you.
Tools That Put Control in Your Hands
Deposit Limit
Set a limit on how much you deposit per day, per week, or per month. Once a limit is set, it takes effect immediately. Requests to increase the limit are subject to a processing delay, while requests to lower it take effect right away.
Time-Out
If you feel you need a break, temporarily close your account for anywhere from 24 hours to 6 weeks. During this period, no login, deposit, or betting will be possible. Your account will not reopen automatically before the break period ends.
Self-Exclusion
If gaming has become a serious problem, apply for long-term self-exclusion. The account cannot be reactivated until the set period has ended. Contact our support team.
Activity History
View your complete history of deposits, withdrawals, and bets at any time from your account. Understanding your own gaming patterns is the first step toward responsible play. Review your spending regularly.
24/7 support
If you want to talk about a gaming problem, pq99's customer support team is always ready. Get help in Bengali via live chat or email at [email protected]. No judgment — just help.
Minor Protection
pq99 strictly follows a 21+ policy. Age verification is mandatory when registering an account. If children or teenagers are in your household, use parental control software on your device.
Signs of Problematic Gaming
If you notice any of the following signs in yourself or a loved one, it is time to seek help.
- Spending more than you can afford and placing more bets to chase lost money
- Lying to family, friends, or coworkers to hide gaming
- Feeling restless, irritable, or mentally uncomfortable when not playing
- Repeatedly trying to stop gaming but failing
- Gaming disrupting sleep, eating, or daily activities
- Taking on debt or draining savings because of gaming
- Withdrawing socially and putting gaming before everything else
Tips for Safe Gaming
Set a Budget Beforehand
Decide how much you will spend before you start playing. If you lose that amount, stop — do not try to place more bets.
Set a Time Limit
Decide in advance how long you will play each day. Use an alarm or timer so you do not get lost in the game.
Do Not Play on Emotion
Avoid gaming when you are angry, sad, or frustrated. When you are under mental stress, your ability to make decisions is reduced.
Take Regular Breaks
Do not play for long stretches at a time. Take at least a 10–15 minute break every hour — get up, walk around, drink some water.
Do Not Make Gaming Your Only Entertainment
Keep a balance between gaming and family, friends, hobbies, and exercise. Having variety in your life reduces the risk of addiction to any one thing.
21+ Age Limit & Minor Protection
If children or teenagers are in your household and use your device, take the following steps:
- Install parental control software on your device
- Use a password or biometric lock on your browser
- Keep your pq99 login details secure and do not share them with anyone
- Log out of your account before sharing your device
- Have an open conversation with your children about responsible gaming
If you suspect a minor is using your account, notify our support team immediately: [email protected].
Deposit Limits & Financial Protection
The minimum deposit at pq99 is ৳500 and the minimum withdrawal is ৳800. These limits help protect you from overspending.
Setting a deposit limit is an important part of financial responsibility. Set your limit based on your real-life financial situation — only spend money that you can afford to lose without it affecting your daily life.
Transact quickly and securely via bKash, Nagad, Rocket, and Upay. Withdrawals are generally completed within 15 minutes to 2 hours.
Financial Safety Checklist
- Set a separate monthly gaming budget
- Allocate your gaming budget from what is left after essential expenses
- Set your deposit limit in Account Settings
- Avoid the urge to place more bets after a loss
- Even when you win, take a break and celebrate in moderation
Asking for Help Is a Sign of Strength
Getting out of a gaming problem can be difficult — but you are not alone. pq99's support team is ready to be by your side 24 hours a day, 7 days a week.
Reach out via live chat or email in both Bengali and English. Requests for self-exclusion, deposit limit changes, or account closure are completely confidential and free from judgment.
Contact Us
Live Chat: 24/7 instant support
Email: [email protected]
Give Yourself a Break
Follow the steps below to apply for self-exclusion:
Contact the Support Team
Let us know via live chat or by emailing [email protected] that you want to self-exclude.
Choose Your Period
6 months, 1 year, or permanent — choose the duration that works for you.
Account Will Be Deactivated
Once your request is processed, your account will be fully closed for the chosen period.
Review When the Period Ends
When the period is over, ask yourself before returning — are you truly ready?
Responsible Gaming FAQ
Play Responsibly and Enjoy the Entertainment
Join pq99's gaming world — for a safe, secure, and enjoyable experience.
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