Your Privacy Is Our Priority

1 Introduction & Overview

pq99 is a safe and reliable online gaming platform committed to providing the best entertainment experience for players in Bangladesh. When you use our services, you share some personal information with us. This privacy policy tells you what types of information we collect, how it is used, how long it is stored, and what steps we take to protect your data.

This policy applies to all pq99 services, websites, and mobile platforms. By using our website or creating an account, you are considered to have agreed to the terms of this privacy policy. If you have any questions about this policy, you can contact our support team.

We may change or update this policy from time to time. If any changes are made, we will post a notice on the website and indicate the updated date at the top of the policy. For significant changes, registered users will be notified separately by email.

2 Information We Collect

pq99 collects different types of information for different purposes. Details are described below:

2.1 Registration and Identity Information

When you open an account, we collect the following information:

• Full name (in Bengali or English)
• Date of birth (for age verification — only those aged 21 or above may register)
• Email address
• Mobile number
• Preferred username and password

2.2 Identity Verification Information

For security and compliance purposes, we may sometimes need additional information:

• National ID (NID) or passport number and copy
• Proof of address (such as a utility bill or bank statement)
• Mobile banking account verification details (bKash, Nagad, Rocket, or Upay)

2.3 Financial Information

We collect payment-related information to process transactions. However, complete payment details (such as mobile number or PIN) are not stored on our servers — only transaction records are kept.

2.4 Automatically Collected Information

When you use our website, some technical information is collected automatically:

• IP address and device type
• Browser and operating system information
• Session duration and page visit data
• Cookies and local storage data
• Referral source information

2.5 Gaming Activity Information

We collect your gaming history, bet amounts, win/loss records, and preferred game information. This data is used for account management, bonus processing, and ensuring responsible gaming.

3 Purpose of Data Use

pq99 uses your information only for the following legitimate purposes:

1. Account management: Opening, verifying, managing, and keeping your account secure.
2. Service delivery: Gaming services, financial transactions (deposits and withdrawals), and bonus processing.
3. Age verification: Ensuring that only those aged 21 or above are using our platform.
4. Security: Preventing fraud, money laundering, and unauthorized access.
5. Customer support: Resolving your issues and answering your questions.
6. Responsible gaming: Identifying unusual gaming behavior and providing you with support.
7. Service improvement: Improving the quality of our platform and services.
8. Legal obligations: Complying with applicable laws and regulations.
9. Relevant communications: Sending important service-related updates and promotional offers (with your consent).

We will not use your information beyond the purposes listed above. If we need to use your information for any new purpose, we will inform you in advance and obtain your consent where required.

4 Data Sharing & Third Parties

pq99 never sells your personal information to third parties. However, in certain situations we may need to share limited information with our trusted partners:

4.1 Payment Processors

To process financial transactions, we work with payment service providers such as bKash, Nagad, Rocket, and Upay. Only the information necessary to verify transactions is shared with them.

4.2 Game Providers

Our game providers — including Pragmatic Play, Evolution Gaming, Spribe, JILI, and PG Soft — follow their own privacy policies. Only the session information needed to operate gaming services is shared with them.

4.3 Legal Obligations

We may be required to share information with authorities as part of a court order, government investigation, or legal process. In such cases, we will try to notify you as far as possible, unless legal restrictions prevent us from doing so.

4.4 Business Transfers

In the event of a future merger or acquisition, your information may be transferred to the new owner. However, the terms of this policy will continue to apply in that case, and you will be informed in advance.

5 Cookies & Tracking Technologies

The pq99 website uses cookies and similar technologies that store small data files in your browser. These help us improve the quality of our services.

5.1 Types of Cookies

• Essential cookies: Required to maintain login sessions and ensure security. These cannot be disabled.
• Functional cookies: Remember your language preferences and other settings.
• Analytics cookies: Help us understand how users navigate the site, which supports service improvement.
• Marketing cookies: Used to show relevant ads and offers (based on your consent).

5.2 Cookie Controls

You can control or delete cookies through your browser settings. Keep in mind that disabling essential cookies may cause some site features to not work properly.

6 Data Retention & Security

6.1 Retention Period

We retain your information only for as long as it is necessary or legally required:

• Active account data: until the account is closed
• Transaction records: for the period required by law
• Customer support communications: for a reasonable period after the issue is resolved
• Inactive accounts: deleted after fulfilling legal obligations

6.2 Security Measures

pq99 uses industry-standard security technologies to protect your information:

• SSL/TLS encryption for all data transmissions
• Encryption of data at rest
• Regular security audits and testing
• Limited staff access — only those who need it can access your information
• Protections against brute force attacks and unauthorized login attempts
• Regular backups and a disaster recovery plan

That said, please remember that transmitting information over the internet is not entirely risk-free. You also play a role in keeping your account secure — use a strong password and never share your login details with anyone.

7 Your Rights

You have the following rights over your personal information:

1. Right to access: You can request to know what information we hold about you.
2. Right to correction: If your information is incorrect or incomplete, you can request a correction.
3. Right to deletion: In certain circumstances, you can request that your information be deleted (though this may not be possible if there are legal obligations).
4. Right to restrict processing: In certain circumstances, you can request that the use of your information be limited.
5. Right to object: You can object to marketing communications and opt out.
6. Right to data portability: You can request your information in a structured format.
7. Right to withdraw consent: You can withdraw any permission given on the basis of consent at any time.

To exercise these rights, contact our support team. We will process your request within a reasonable time. In some cases, identity verification may be required.

8 Protection of Minors

pq99 services are strictly for individuals aged 21 or above only. We do not knowingly collect any information from minors. Age verification is mandatory at the time of registration.

If we become aware that a minor is using or has used our services, we will immediately close that account and delete all associated information. If a parent or guardian suspects their child is using our site, please contact us right away.

9 Marketing Communications

You may consent to receive promotional communications at the time of registration or afterward. These communications may include:

• Updates on new games and features
• Bonus and promotion information
• Tournament and special event notifications
• Important service-related updates

You can opt out of marketing emails at any time — each email will contain an unsubscribe link, or you can let our support team know. However, you cannot opt out of essential service communications (such as transaction confirmations or security alerts), as these are necessary for the normal operation of your account.

10 International Data Transfers

Our servers and data processing infrastructure may be located in various countries. If your information is transferred outside Bangladesh, we ensure that the necessary safeguards are in place — such as data processing agreements and appropriate security standards.

Our game providers and technology partners may also process your limited information to carry out their operations. In such cases, they are bound by strict data protection standards under agreements signed with us.

11 Policy Changes

pq99 reserves the right to change this privacy policy from time to time. When changes are made:

• The updated date will be published at the top of the policy
• A notice will be posted on the website for significant changes
• You will be notified at your registered email if there are any important changes

If you continue to use our services after the changes, you will be considered to have agreed to the updated policy. Therefore, it is recommended that you review this policy regularly.

12 Contact Us

If you have any questions, concerns, or requests regarding this privacy policy, please contact our privacy team. Our support team is available 24 hours a day, 7 days a week.

We will respond to your request as soon as possible. Complex matters may take a little more time to investigate.